At Swivel Cafe & Bakery, the security of your personal data is of utmost importance to us. In accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK"), we would like to inform you about the processing, storage, and protection of your personal data, as well as your rights and our obligations.

1. Identity of the Data Controller

Your personal data will be processed by Swivel Cafe & Bakery as the data controller.

• Swivel Cafe & BakeryEmail:

• Info@swivel.com.tr

• Phone: +90(216)4503587  

• Adres: Caferağa, Serasker Cd. No:3

2. Purposes of Processing Personal Data

The personal data we collect may be processed for the following purposes:

• To process and deliver your orders,

• To facilitate payment transactions,

• To provide marketing activities and campaign information,

• To fulfill legal obligations,

• To manage customer service and satisfaction processes,

• To analyze and improve our services.

3. Types of Processed Personal Data

The personal data that may be subject to processing include:

• Identity Information (e.g., Name, Surname),

• Contact Information (e.g., Phone Number, Email Address, Address),

• Payment Information (e.g., Credit Card or Bank Card Details),

• Order History and Preferences.

4. Methods and Legal Basis for Collecting Personal Data

Your personal data is collected via our website, mobile applications, and physical stores based on the establishment of a contract, compliance with legal obligations, and legitimate interests.

5. Sharing of Personal Data

Your personal data may be shared, limited to the above-mentioned purposes, with the following parties:

• Official authorities and organizations (in compliance with legal obligations),

• Payment system providers (e.g., Iyzico, Visa, MasterCard),

• Logistics service providers.

6. Rights of Data Subjects

In accordance with Article 11 of the KVKK, data subjects have the following rights:

• To learn whether their personal data is processed,

• To request information about the processing,

• To learn the purpose of processing and whether the data is used in accordance with its purpose,

• To request the correction of incomplete or inaccurate data,

• To request the deletion or destruction of personal data,

• To request notification of corrections or deletions to third parties to whom the data has been transferred,

• To object to automated decision-making processes,

• To request compensation for damages incurred due to unlawful processing of personal data.

You can exercise your rights by contacting us using the information below:​​

• Info@swivel.com.tr

• Phone: +90(216)4503587  

7. Retention Period for Personal Data

Your personal data will be retained for the duration required to fulfill the purposes of processing and in accordance with applicable legal retention periods. After these periods, your personal data will be deleted, destroyed, or anonymized.

8. Security Measures

Necessary technical and administrative measures have been taken to ensure the security of your personal data. Your data is protected against unauthorized access, loss, or disclosure.